Privacy policy
How we collect, use, store and protect your personal and health information under the Privacy Act 1988 and the Australian Privacy Principles.
This policy applies to Karri Performance, a trading name of Abouna Yostos Pty Ltd (ABN 42 693 727 301).
Collection notice
Karri Performance collects your personal and health information to provide personal training, physiotherapy, rehabilitation and nutrition services, to process payments and claims, and to communicate with you. We may share it with your treating practitioners, and, with your consent, with insurers, employers, case managers or plan managers involved in your care. We store health records in secure, Australian-hosted practice software. You can ask to access or correct your information at any time by contacting privacy@karriperformance.com.au.
What we collect
- Contact and identity details: name, date of birth, address, phone, email, emergency contact.
- Health information: your health screen, medical history, injuries, medications, treatment notes and reports.
- Funding details: health fund, claim, referral, scheme and employer information.
- Payment details, handled by our payment providers. We don't keep full card numbers.
- How you use our website, with your consent where cookies or advertising pixels are involved.
Where your information is kept
Health and clinical information is kept only in our practice management software, which is hosted in Australia. Our own systems hold non-clinical information only, such as enquiries, bookings, payments and rosters, and are hosted in Australia.
Who we share it with
Within Karri, your coach, physiotherapist and nutrition provider share information so they can coordinate your care, with your consent. Outside Karri, we share information with insurers, case managers, employers, your treating doctor, plan managers or aged care providers only with your written authority, or where the law requires or allows it.
Access and correction
You can ask to see or correct the information we hold about you. Email privacy@karriperformance.com.au. We'll respond within 30 days.
Data breaches
If a data breach is likely to cause you serious harm, we'll notify you and the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches scheme.
Complaints
If you're concerned about how we've handled your information, contact privacy@karriperformance.com.au. If you're not satisfied with our response, you can complain to the OAIC (oaic.gov.au).